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Data Protection Policy

Riddhish Import & Export

Last Updated: November, 2025

At Riddhish Import & Export, we are committed to protecting the privacy, security, and integrity of all personal data that we collect in the course of our business. This Data Protection Policy outlines how we collect, use, store, safeguard, and manage personal information as part of our operations, in compliance with applicable Indian data protection standards and best practices.

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1. Purpose of This Policy

This policy aims to ensure that all personal data handled by Riddhish Import & Export is:

  • Processed lawfully, fairly, and transparently

  • Collected for specific, legitimate business purposes

  • Kept accurate, secure, and up to date

  • Stored only for as long as necessary

  • Protected from unauthorized access, misuse, or disclosure

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2. What Data We Collect

We may collect the following categories of personal data:

a. Customer Data

  • Name

  • Phone number

  • Email address

  • Billing and shipping address

  • Purchase history

  • Product preferences

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b. Dealer & Vendor Data

  • Business name

  • Owner/representative name

  • Contact details

  • GST number & business identifiers

  • Payment details (limited to business transactions)

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c. Website & Digital Interaction Data

  • IP address

  • Browser type

  • Device information

  • Cookies and analytics data

  • Form submissions and inquiries

We do not collect sensitive personal information unless voluntarily provided for business purposes.

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3. How We Use Personal Data

We use the collected data for the following purposes:

  • Processing product orders and payments

  • Providing after-sales service and support

  • Dealer onboarding and business verification

  • Responding to inquiries and customer support requests

  • Sending order updates, warranty information, and service reminders

  • Improving website performance and customer experience

  • Sending marketing materials (only with consent)

We never sell personal data to third parties.

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4. Legal Basis for Data Processing

We process your data based on:

  • Consent (e.g., newsletter, inquiry forms)

  • Contractual necessity (e.g., fulfilling product orders)

  • Legitimate business interests (e.g., service improvement, security monitoring)

  • Legal compliance (e.g., tax and accounting requirements)

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5. Data Storage & Security Measures

We take strong measures to secure your information, including:

  • Encrypted storage systems

  • Secure servers and access controls

  • Limited employee access on a need-to-know basis

  • Regular security audits

  • Firewall and malware protection systems

If third-party service providers assist in data handling (e.g., payment gateway, logistics), they are required to follow strict confidentiality and data protection procedures.

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6. Data Sharing Policy

We may share personal data only when necessary, including with:

  • Delivery and logistics partners

  • Payment service providers

  • Authorized dealers

  • Legal authorities (only if required by law)

We do not sell or share data for advertising purposes.

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7. Data Retention

Your data will be retained only as long as necessary for:

  • Completing the service or transaction

  • Warranty and service requirements

  • Legal and financial recordkeeping

Once no longer required, data is securely deleted or anonymized.

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8. Your Rights

As a user or customer, you have the right to:

  • Request access to your data

  • Correct inaccurate information

  • Withdraw consent (for marketing/communication)

  • Request deletion of your data (subject to legal requirements)

  • Ask how your data is being used

To request any of these, email us at:
📩 support@mtriddhish.com

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9. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve loading speed

  • Personalize browsing experience

  • Analyze visitor behavior

You can manage cookies from your browser settings.

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10. Policy Updates

We may update this Data Protection Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

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11. Contact Us

For questions regarding our data protection practices, you may contact:

📩 support@mtriddhish.com
🌐 www.mtriddhish.com
📍 West Bengal, India

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